YOUR SCALP
SMP Treatment
Terms & Conditions
These Terms and Conditions (“Terms”) govern the agreement between Your Scalp (“the Provider”) and the individual receiving Scalp Micropigmentation Treatment (“the Client”). By booking an appointment, the Client agrees to be legally bound by the following Terms.
1. Definitions
1.1 “Treatment” refers to Scalp Micropigmentation (SMP) procedures delivered by the Provider.
1.2 “Deposit” refers to the £200 non-refundable amount required to secure a Treatment appointment.
1.3 “Balance” refers to the remaining fee payable after the Deposit, whether per session or in full.
1.4 “Treatment Date” refers to the scheduled date and time of each SMP appointment.
1.5 “Finance Provider” refers to any third-party instalment provider, including but not limited to Klarna.
1.2 “Deposit” refers to the £200 non-refundable amount required to secure a Treatment appointment.
1.3 “Balance” refers to the remaining fee payable after the Deposit, whether per session or in full.
1.4 “Treatment Date” refers to the scheduled date and time of each SMP appointment.
1.5 “Finance Provider” refers to any third-party instalment provider, including but not limited to Klarna.
2. Bookings & Payments
2.1 A £200 Deposit is required on the day of booking to secure any SMP appointment.
2.2 The Deposit is strictly non-refundable, except where cancellation is made by the Provider.
2.3 The Deposit forms part of the total Treatment fee.
2.2 The Deposit is strictly non-refundable, except where cancellation is made by the Provider.
2.3 The Deposit forms part of the total Treatment fee.
Balance Payments
2.4 If payment is made per session, the Balance for that session must be paid in full on the Treatment Date, before the session begins.
2.5 Where the Client chooses to pay in full, payment must be completed no later than 72 hours before the first Treatment Date.
2.5 Where the Client chooses to pay in full, payment must be completed no later than 72 hours before the first Treatment Date.
Finance / Klarna (3-month instalments only)
2.6 Finance and instalment options are subject to approval by the Finance Provider.
2.7 Klarna is available only as a 3-month instalment plan at 0% interest.
2.8 For Klarna payments:
(a) The £200 Deposit must still be paid on the day of booking.
(b) Klarna monthly instalments must begin no later than 72 hours before the Treatment Date.
2.9 If Klarna or any finance agreement is declined, cancelled, or fails, the Client must pay the full outstanding amount directly. Failure to do so may result in cancellation of the appointment without refund of the Deposit.
2.7 Klarna is available only as a 3-month instalment plan at 0% interest.
2.8 For Klarna payments:
(a) The £200 Deposit must still be paid on the day of booking.
(b) Klarna monthly instalments must begin no later than 72 hours before the Treatment Date.
2.9 If Klarna or any finance agreement is declined, cancelled, or fails, the Client must pay the full outstanding amount directly. Failure to do so may result in cancellation of the appointment without refund of the Deposit.
3. Cancellations, Rescheduling & No-Shows
Client Cancellations
3.1 If the Client cancels at any time, the £200 Deposit is forfeited.
3.2 If cancellation occurs more than 72 hours before the Treatment Date, any Balance paid (excluding the Deposit) shall be refunded.
3.3 If cancellation occurs within 72 hours of the Treatment Date, only the £200 Deposit is lost. Any Balance paid for the cancelled session only shall be refunded. Payments made for previous or completed sessions are non-refundable.
3.2 If cancellation occurs more than 72 hours before the Treatment Date, any Balance paid (excluding the Deposit) shall be refunded.
3.3 If cancellation occurs within 72 hours of the Treatment Date, only the £200 Deposit is lost. Any Balance paid for the cancelled session only shall be refunded. Payments made for previous or completed sessions are non-refundable.
No-Shows
3.4 Failure to attend without notice (“no-show”) results in the automatic loss of the £200 Deposit.
3.5 A new £200 Deposit will be required to book any future appointment following a no-show.
3.5 A new £200 Deposit will be required to book any future appointment following a no-show.
Rescheduling
3.6 Requests to reschedule must be made at least 72 hours before the Treatment Date.
3.7 Rescheduling within 72 hours may be treated as a cancellation and may require a new Deposit.
3.8 Rescheduling is subject to availability and cannot be guaranteed.
3.7 Rescheduling within 72 hours may be treated as a cancellation and may require a new Deposit.
3.8 Rescheduling is subject to availability and cannot be guaranteed.
4. Treatment Sessions & Results
4.1 SMP typically requires multiple sessions; the number varies by skin type, healing, and desired result.
4.2 Treatment sessions must not exceed 3 weeks between appointments to maintain consistency of results.
4.3 Sessions may exceed 3 weeks only in cases of illness or exceptional circumstances, which must be communicated to the Provider.
4.4 Delaying sessions beyond 3 weeks without valid reason may affect the results and may require an additional session at extra cost.
4.5 The Provider offers no guarantee regarding the number of sessions required, fading rate, longevity, or exact colour retention.
4.6 The Client must follow all aftercare instructions to ensure optimal results.
4.2 Treatment sessions must not exceed 3 weeks between appointments to maintain consistency of results.
4.3 Sessions may exceed 3 weeks only in cases of illness or exceptional circumstances, which must be communicated to the Provider.
4.4 Delaying sessions beyond 3 weeks without valid reason may affect the results and may require an additional session at extra cost.
4.5 The Provider offers no guarantee regarding the number of sessions required, fading rate, longevity, or exact colour retention.
4.6 The Client must follow all aftercare instructions to ensure optimal results.
5. Health & Safety
5.1 The Client must disclose all relevant medical conditions during consultation.
5.2 The Provider may refuse or postpone Treatment if the Client is considered unsuitable, unfit, or if the procedure poses a health risk.
5.3 The Client confirms they are not under the influence of drugs or alcohol at the time of Treatment.
5.2 The Provider may refuse or postpone Treatment if the Client is considered unsuitable, unfit, or if the procedure poses a health risk.
5.3 The Client confirms they are not under the influence of drugs or alcohol at the time of Treatment.
6. Lateness Policy
6.1 The Client must arrive on time for all appointments.
6.2 If the Client is more than 15 minutes late, the appointment may need to be shortened.
6.3 If the Client is more than 30 minutes late, the appointment may be cancelled and treated as a no-show, resulting in loss of the Deposit.
6.2 If the Client is more than 15 minutes late, the appointment may need to be shortened.
6.3 If the Client is more than 30 minutes late, the appointment may be cancelled and treated as a no-show, resulting in loss of the Deposit.
7. Exceptional Circumstances Policy
7.1 The Provider may, at its absolute discretion, consider rescheduling or partial refunds in cases of genuine exceptional circumstances, such as:
• serious illness,
• hospitalisation,
• bereavement of an immediate family member.
7.2 Proof must be provided (medical letter, hospital document, bereavement certificate).
7.3 The Provider is under no obligation to grant exceptions.
• serious illness,
• hospitalisation,
• bereavement of an immediate family member.
7.2 Proof must be provided (medical letter, hospital document, bereavement certificate).
7.3 The Provider is under no obligation to grant exceptions.
8. Photography & Media
8.1 Photos and videos may be taken before, during, and after Treatment for clinical records.
8.2 The Provider may use such images for marketing unless the Client opts out in writing.
8.2 The Provider may use such images for marketing unless the Client opts out in writing.
9. Liability
9.1 The Provider shall not be liable for complications, adverse reactions, or fading related to skin type, lifestyle, or aftercare.
9.2 The Provider is not liable for loss, damage, or injury unless caused by negligence.
9.2 The Provider is not liable for loss, damage, or injury unless caused by negligence.
10. Data Protection
10.1 Client data is processed in accordance with applicable data protection laws.
10.2 Data will not be shared with third parties unless required for legal, clinical, or finance purposes.
10.2 Data will not be shared with third parties unless required for legal, clinical, or finance purposes.
11. Governing Law
11.1 These Terms are governed by the laws of England & Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.